Responsible Gaming — hi97's Commitment to Safe Play

Our Commitment to Responsible Gaming

hi97 is built on the principle that a great betting and casino experience is only truly great when it is safe, controlled, and enjoyable. We serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and beyond — and we take seriously our responsibility to provide a platform that puts player welfare first, not just entertainment and odds.

Gambling is a form of entertainment, not a strategy for making money. Every game on hi97 — whether BPL cricket betting, live casino, or slots from Pragmatic Play, Evolution Gaming, or Spribe — is designed with randomness at its core. No outcome is guaranteed. The house always has an edge over the long run, and every player should approach hi97 with that understanding firmly in mind.

Deposit Limits — Stay in Control of Your Spending

Deposit limits are one of the most effective responsible gaming tools available at hi97. By capping how much you can deposit in a given period, you ensure that your gambling activity stays within a budget you have consciously decided upon in advance — not in the heat of a session. hi97 supports three types of deposit limit:

1. Daily Limit: A cap on the total amount you may deposit in any 24-hour rolling window. Ideal for players who want fine-grained day-to-day budget control.
2. Weekly Limit: A cap applied across a rolling 7-day period. Useful for players who prefer a broader spending window while maintaining an overall weekly budget.
3. Monthly Limit: A cap applied over a rolling 30-day period. The broadest deposit control option, suited to players who manage finances on a monthly cycle.

Once a deposit limit is set on your hi97 account, it takes effect immediately. You may reduce a limit at any time and the reduction will apply straight away. If you wish to increase an existing deposit limit, a mandatory cooling-off period of at least 24 hours applies before the higher limit becomes active — this safeguard gives you time to reconsider before committing to a larger budget.

Session Time Limits and Reality Checks

It is easy to lose track of time when you are engaged in cricket betting or casino games, especially during a long T20 match or a live roulette session. hi97's session time limit feature lets you set a maximum duration for each continuous play session. When the timer expires, you will receive a reality check notification showing how long you have been playing and how your balance has changed during the session. You can then choose to continue, take a break, or log out.

You may also configure an automatic logout that ends your session entirely after a set time. This is particularly useful for players who find that they consistently play for longer than they intended. Automatic logout removes the temptation to keep playing by ending the session without requiring any further action on your part.

Self-Exclusion — Taking a Break from hi97

Self-exclusion is the most powerful responsible gaming tool available at hi97. It allows you to block access to your hi97 account for a defined period, giving you space away from gambling during times when you feel your behaviour is becoming problematic. hi97 offers both temporary and permanent self-exclusion options:

1. Temporary Self-Exclusion: Choose a fixed period from a minimum of 24 hours up to a maximum of 12 months. During this period your account is locked — you cannot log in, place bets, or make deposits. hi97 will also pause any marketing communications to you for the duration.
2. Permanent Self-Exclusion: Permanently close your hi97 account with no option to reopen it. This option is available to any player who has decided they no longer wish to gamble. Permanent self-exclusion is irreversible — once requested and confirmed, the account will be closed and personal data retained only as required by law.
3. How to Request: Contact hi97's 24/7 support team via live chat or email at [email protected], state your request clearly (temporary duration or permanent), and confirm your identity. Your exclusion will be applied within 24 hours of the confirmed request.

Reality Checks and Play History

hi97 provides all registered players with access to a full session and betting history in their account dashboard. We strongly encourage you to review this history regularly. Seeing the actual record of your play — time spent, amounts wagered, net results — provides an honest, unemotional picture of your gambling habits that can be difficult to maintain in your head alone.

Reality check pop-ups can be configured to display at 30-minute, 1-hour, or 2-hour intervals during active sessions. Each pop-up shows the time elapsed in the current session, your net win or loss for that session, and your current account balance. The reality check is a moment to pause, assess, and decide consciously whether to continue.

Am I Gambling Responsibly? A Self-Check

The following questions can help you assess whether your gambling behaviour is staying in healthy territory. If you find yourself answering "yes" to several of these questions, it may be time to use hi97's responsible gaming tools or to speak with a support professional:

• Do you find it difficult to stop playing even when you intended to quit after a set time or budget?
• Have you ever chased losses — continued betting in an attempt to win back money you had already lost?
• Have you borrowed money, taken out a loan, or sold possessions to fund your gambling?
• Has gambling caused arguments or tension with family members, friends, or colleagues?
• Do you find yourself thinking about gambling frequently throughout the day, or planning your next session when you are not playing?
• Have you ever hidden gambling activity or losses from people close to you?

Protecting Minors — 21+ Policy

hi97 enforces a strict minimum age requirement of 21 years for all registered accounts. No person under the age of 21 may register an account, make deposits, place bets, or play casino games on hi97. This is a hard requirement that applies equally to all players in Bangladesh regardless of the amount they wish to wager. During account registration, all players must confirm their date of birth, and hi97 reserves the right to request identity documents (such as a Bangladesh National Identity Card, passport, or birth certificate) at any stage to verify age compliance.

If you are a parent or guardian and you suspect that a person under 21 in your household is using or attempting to use hi97, please contact our support team immediately at [email protected]. We will investigate promptly and take appropriate action, including account closure and data deletion where required. hi97 also recommends using device-level parental controls to prevent underage individuals from accessing online gambling platforms in general.

Getting Help — You Are Not Alone

Problem gambling is a recognised condition that can affect anyone, regardless of background, income, or experience. If you or someone you know is struggling with gambling-related harm, please do not wait to seek help. hi97's 24/7 customer support team is trained to handle responsible gaming queries with sensitivity and without judgement. You can reach us at any time to request account restrictions, self-exclusion, a spending review, or simply to talk through your concerns.

hi97 also encourages players who feel they need structured external support to seek assistance from professional counselling services. Speaking with a qualified counsellor can provide a safe, confidential space to address gambling-related concerns and develop healthier habits. Your wellbeing matters more than any game result.